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How 12winasia Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account with us, how we use it, and the choices you have over it.

Account data protectionPayment data handled separatelyYour rights to access and correctClear retention periodsContact path for data requests
12winasia How 12winasia Handles Your Personal Information
DATA REQUEST CONTACTS

How to Reach Us About Your Privacy

If you want to access the data we hold about you, request a correction or ask us to delete your account information, reach out through any of the channels below. We aim to acknowledge data-related requests within one business day and resolve them as quickly as the verification process allows.

Live Chat Open the chat widget inside your account dashboard. This is the quickest path for account-level data queries, including updating contact details or flagging an error in your profile.
Email Support Send your data request to our support address found in the Contact page. Include your registered mobile number so we can match your request to the correct account without delay.
Account Settings Some data changes — like your display name or notification preferences — can be handled directly inside Account Settings without contacting support. Check there first for minor profile corrections.
DATA HANDLING PRACTICES

How We Protect and Manage the Data We Hold

Data security is not a passive checkbox for us. We apply active controls across every layer where your information moves — from the moment you tap confirm on your Touch 'n Go eWallet deposit to the point where that session closes. Here is what each area of our data-handling commitment looks like in practice.

Encryption and Account Security All data in transit between your device and our servers is encrypted via SSL. Account login uses OTP verification to your registered mobile number, adding a second check beyond your password.
Cookie Usage We use session cookies to keep you logged in during a game round and analytics cookies to understand which pages load slowly. You can manage non-essential cookies through your browser settings at any time.
Data Retention Account data is kept for as long as your account is active plus any period required by applicable financial regulations. If you close your account, transaction records are retained for the legally required minimum before deletion.
Your Right to Request Changes You can ask us to correct inaccurate data, export a copy of what we hold, or delete data that is no longer needed. Requests go through Live Chat or email; we verify identity before acting on any change.

Common Questions About Your Privacy on 12winasia

These are the questions we get most often about how your data is handled. If your question is not covered here, our Live Chat team can give you a specific answer based on your account.

We collect your name, email address, mobile number and date of birth at registration. Additional verification documents may be requested during account review if a withdrawal triggers our identity check process.

We store the transaction reference and amount for reconciliation purposes. We do not store your e-wallet PIN, wallet login credentials or any full payment-instrument number — those stay within your e-wallet provider's secure environment.

Yes. Send a data-access request via Live Chat or email with your registered mobile number. We verify your identity first, then provide a summary of the personal data linked to your account within a reasonable timeframe.

Account data is kept while your account remains open. Transaction records are retained for the minimum period required by applicable financial regulations after account closure, after which they are deleted from active systems.

Game studios receive a session token that lets them load your game round. They do not receive your name, mobile number, payment history or any personally identifying information beyond what is needed to run that session.

Contact us through Live Chat inside your account or via the email address listed on our Contact page. Include your registered mobile number. We verify your identity before making any change or deletion to protect your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.